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Frequently Asked Questions (FAQ's)

  • What is JewelsnGems by Fozia Ashraaf?
    JewelsnGems is one of the leading Asian Bridal Jewellery designers in the UK . We used our social networks and word of mouth to carve the way into the market creating bespoke , handcrafted jewellery used only the highest quality of polki, kundan and semi precious stones.
  • Who is Fozia Ashraaf?
    Fozia is our designer and the founder of JewelsnGems. She works very closely with her team over looking all orders especially bridal orders. All consultations for bespoke pieces are held with Fozia Ashraaf.
  • How long will it take to receive my jewellery?
    We make your jewellery from scratch and dispatch the items within 4 weeks - we may be able to make the items quicker on special request for clients in the UK
  • What is the jewellery made of?
    We use tin castings and copper alloy or silver to make all our designer jewellery - everything is 22k gold plated unless otherwise stated.
  • Is the plating Nickle free?
    We cannot guarantee cross contamination in our workshops , so discretion is advised.
  • Do you send items Internationally?
    Yes we send internationally via your national postal service or DHL Express if your order is above £200 - customs & taxes are usually not applied.
  • Is delivery free?
    Delivery is not free unless otherwise stated. Delivery charges are added at the checkout for all items.
  • How do you post the jewellery?
    For UK orders, we use Royal Mail service to deliver the items to you, which normally arrive the next day after dispatch, and need to be signed for.
  • If I don’t like my jewellery, can I have a refund/ exchange?
    We manufacture the jewellery specifically in your jewellery colour combination, so we cannot refund or exchange the items if you simply don’t like it. If there is a manufacturing fault then we may offer exchange - Please note that nose rings cannot be returned for any reason due to hygiene reasons.
  • How do i provide ring sizes?
    All rings are free sizes and adjust according to your size therefore ring size is not needed.
  • Can I choose more than 2 crystal colours?
    Yes but this is a bespoke/custom order therefore please contact us before placing an order for more than a 2 colour combination.
  • Can I order more stones in a different colour to change at a later date?
    Yes we can provide stones in a different colour at a cost, but will not provide the fitting service. Stones will only be provided for bridal orders and not as individual orders. Stones cannot be requested at a later date and respectively we will not be held liable for any damage to the jewellery as a result of this stone change.
  • Can I create a design completely from scratch?
    Yes, please book an appointment with our designer or contact us for bespoke orders.
  • Do I have buy full bridal collections?
    NO. Most our pieces are available individually under the collection names or in the categories
  • How is the jewellery packaged?
    We supply all our items in JewelsnGems signature black gift boxes, and bubble wrap to protect the items in transit.
  • Can I change the crystal stones to a different shades after a later date?
    No, We use special glue to set the crystals which will damage the jewellery if we try and remove the crystal from the grooves thereafter.
  • What is a Bridal consultation/ appointment?
    This is a chance for you to talk to our designer about the kind of jewellery you like, and a chance to try the items on, and place an order if you wish. We suggest you bring your outfit so that we can exactly match your jewellery to compliment your look.