WOOCS 2.1.6
jewelngem logo

Privacy Policy

Our website address is: https://www.jewelngem.co.uk

Purpose of this policy

The purpose of this policy is to communicate to customers of Jewel n Gem the approach that Jewel n Gem intends to take when handling the personal data of any person. This document applies to the operation of Jewel n Gem in England and Wales.

Jewel n Gem must comply with data protection law. The law prior to 25.05.18 is derived from the Data Protection Act 1998 (“the ‘98 Act”) and from 25.05.18 will be derived from the General Data Protection Regulation (Regulation 2016/679/EU) (“GDPR”) which came into force on 25.05.16 and which becomes applicable on 25.05.18.

Jewel n Gem is required to adhere to this policy to the best of their ability. If there are any concerns regarding the application of this policy it is the responsibility of the person with the concern to contact the Jewel n Gem at the first opportunity via email.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —


We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Your contact information


We are committed to protecting your privacy. We do not sell, share or rent your personal information to third parties.
We collect information about you for the following reasons:

To process your order and dispatch your order according to the confirmed shipping address provided.
To provide you with the best possible service.

When you register for an account on the site or sign up to receive promotional emails (newsletters)  from us, or contact us for support, product detail, queiries we will collect the following information:

Your Name
Phone Number
Email Address

If you wish to subscribe to our newsletter(s), we will use your name and email address to send our newsletters to you. You may unsubscribe from these communications at any time by following the instruction contained within each of the communications you receive.