WOOCS 2.1.6
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Jewels n Gems

Heritage Jewellery Ornaments since 2012

Refund/Exchange Policy

As all the pieces are customised /made to order we offer no returns , however any damages/manufacturers faults must be reported within 24 hours of recieving the items. We will not be held liable for any damages reported after 24 hours or once worn.

If the pieces you receive has a manufacturing defect which CANNOT be fixed, we will endeavour to fix/exchange or credit note for the same amount.

Please note that all items are customised online with the information provided during the ordering process. Please note that we cannot exchange pierced stud earrings /nosering for hygiene reasons.

Please note that we are not liable for the cost for delivering items back to us.

When sending items back, please enclose a covering letter and include your order confirmation email with the package.

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